Policy
Returns & Refunds
The short version
We don't accept returns or refunds for change of mind, wrong size, or wrong colour. Every shirt is made to order, so a returned shirt no longer has a home. That goes against our approach to reducing waste.
If your order arrives damaged or with a print defect, email us within 14 days with a photo. We'll replace or refund it.
If a shirt isn't quite perfect for you, please consider passing it on to someone who'll love it for what it is.
Reporting a faulty item
Email within 14 days of delivery and include:
- Your order number
- A clear photo of the issue (and the printed area, if it's a print defect)
- A short description of what's wrong
We'll review the problem and either reprint the item, send a replacement or issue a refund, depending on the circumstances.
Why we can't accept buyer's-remorse returns
Our shirts are printed on demand by our fulfilment partner. Nothing sits in a warehouse waiting to be unsold. When a made-to-order shirt comes back, it can't be resold. It usually ends up in landfill. Holding the line on returns is how we keep waste close to zero.
To help you order the right size first time, every product page includes a full size guide. Please use it before checking out. You can also read about shipping to know what to expect after you order.